Policies & food-safety information

Samosa Near Me is committed to producing safe, hygienic and high-quality halal frozen food in accordance with Australian food safety standards and local Victorian council regulations.

• Protect customer health and safety
• Maintain hygienic food preparation practices
• Comply with Food Standards Australia New Zealand (FSANZ)
• Ensure safe storage, handling and transportation of frozen products

This business follows:

• Food Standards Australia New Zealand (FSANZ)
• Australia New Zealand Food Standards Code
• Local Victorian council food business requirements
• Safe Food Handling Guidelines
• Australian Consumer Law

Applicable standards include:

• Standard 3.2.2 — Food Safety Practices and General Requirements
• Standard 3.2.3 — Food Premises and Equipment
• Standard 3.2.2A — Food Safety Management Tools

Personal hygiene

• Wash hands thoroughly before handling food
• Wear clean clothing and protective gear
• Avoid handling food when sick
• Cover cuts or wounds appropriately
• Maintain clean preparation surfaces

Cleaning

• Surfaces cleaned before and after preparation
• Sanitised using food-safe cleaning products
• Maintained free from pests and contamination

Cross-contamination prevention

• Separate meat and vegetarian products
• Use dedicated utensils where possible
• Store allergens separately
• Clean equipment between food batches

• Stored below −18 °C
• Sealed appropriately
• Temperature monitored regularly
• FIFO (First In, First Out) stock rotation
• Products must not be refrozen once thawed

Some products may contain or come into contact with:

• Gluten
• Dairy
• Soy
• Nuts
• Spices
• Meat products

Customers with allergies are advised to contact us before ordering. Cross-contact may occur in shared preparation environments.

Samosa Near Me sources halal-certified meat from approved halal suppliers including Madinah Halal Meats. We maintain halal food preparation standards throughout cooking and packaging.

• Frozen items transported in temperature-controlled conditions where possible
• Customers should freeze products immediately after delivery
• Flat $20 delivery across Melbourne — FREE delivery on orders over $150 AUD
• Delivery delays caused by weather or traffic may impact delivery times

Eligibility

Contact us within 24 hours if:

• Incorrect products were delivered
• Packaging was damaged
• Products arrived in unacceptable condition

Non-returnable

Due to food safety laws, opened or consumed products cannot be returned.

Refund options

• Replacement product
• Store credit
• Partial or full refund

What we collect

• Name
• Contact information
• Delivery address
• Order history
• Payment confirmation details

How we use it

• Process orders
• Improve customer service
• Send updates and promotions (opt-in)
• Manage deliveries

We do not sell customer information to third parties.

By using this website, customers agree:

• To provide accurate information
• Not to misuse website services
• That product availability may vary
• That pricing may change without notice

All content, branding and images remain property of Samosa Near Me.

Staff should:

• Follow safe food handling procedures
• Use kitchen equipment safely
• Report hazards immediately
• Maintain clean workspaces

Potential hazards include hot oil, slippery floors, sharp equipment and heavy lifting.

All marketing content will:

• Be truthful and accurate
• Avoid misleading health claims
• Respect customer privacy
• Comply with Australian advertising standards

Customer images or testimonials are only shared with permission.

Website content, AI-generated content, blogs and recipe suggestions are provided for general informational purposes only. Nutritional or dietary information should not replace professional medical or dietary advice.

• Food premises registered where required
• Council approvals obtained where applicable
• Food handler training compliance maintained
• Victorian food business regulations followed

Customers are responsible for:

• Cooking products thoroughly
• Following storage instructions
• Checking ingredient information before consumption

Products should be consumed before expiry dates.

This document is provided as general business guidance for an Australian food business and does not replace legal or professional compliance advice. For official regulatory compliance, please consult local councils, food safety consultants, accountants and legal professionals.